Service Manager powered by HEAT

How do I ...

The following topics describe specific examples on how to use Ivanti Service Manager.

Access

Logging In or Accessing Records Using URLs

Security Examples

Analytics

Example: Creating a Multiple Series Chart Using Multiple Business Objects

Business Value Modeling

Attachments

Limiting Attachment Size

Business Objects

Displaying Change Attachments in Incident Record

Displaying Problem Attachments as a Separate Child Panel for Parent Incident

Example: Enabling Cost Items in a Business Object

Business Rules

Example: Updating Field Values in Related Business Objects

Example: Updating Field Values in Related Business Objects

Calendar

Creating a Calendar

Constants

Working with Global Constants

Counters

Example: Using a Counter Name in an Initialization Rule

Dashboards

Dashboard Examples

Development Project

Example: Migrating Request Offering Changes

Email

Service Manager powered by HEAT

Example: Processing an Email Based on Incident Status

Service Manager powered by HEAT

Escalations

Example: Setting an Escalation Schedule by Priority

Expressions

Service Manager powered by HEAT

Financial Management

Example: Tracking Costs for an Incident

Forms

Service Manager powered by HEAT

Hours of Operation

Example: Setting Up Hours of Operation for Off Hours

Import and Export

Example: Importing Configuration Item Relationships

About the Run Program

Service Manager powered by HEAT

Service Manager powered by HEAT

Layouts

Adding the ESX Business Object to the CI Layout

Lists

Example: Highlighting Certain Incidents in a List

Log In

Defining the Loading Message

Logging In or Accessing Records Using URLs

Localization

Translating Quick Actions and Their Prompts

Example: Translating Label Expressions

Pick Lists

Example: Configuring a Pick List for a Request Offering

Portfolio and Project Management

Getting Started with Portfolio and Project Management

Quick Actions

Service Manager powered by HEAT

Service Manager powered by HEAT

Service Manager powered by HEAT

Examples of Using Quick Actions

Translating the Self Service Quick Action Templates

Service Manager powered by HEAT

Service Manager powered by HEAT

Service Manager powered by HEAT

Service Manager powered by HEAT

Service Manager powered by HEAT

Service Manager powered by HEAT

Service Manager powered by HEAT

Service Manager powered by HEAT

Service Manager powered by HEAT

Reports

Creating Reports and Report Templates

Viewing Reports

Related Objects

Using Related Items and Object Matching

Example: Hiding Related Items in Closed Status

Request Form Setup

Service Manager powered by HEAT

Request Offerings

Example: Using a Cascading Validation List

Example: Using Multiple Currencies with a Single Service Catalog Offering

Search

Search Examples

Service Manager powered by HEAT

Service Manager powered by HEAT

Self Service Mobile Role

Creating a Self Service Mobile Role

Customizing the Self Service Mobile User Interface

Service Catalog

Example: Enabling Cost Items in a Business Object

Social Board

Creating a Record from the Social Board

Service Manager powered by HEAT

Styles

Example: Showing Fields in Different Colors Based on Value

Example: Using the SelectorFormat Property to Change a Style on Hover

User Configurations

Example: Giving Service Desk Analysts Access to Assigned Incidents

Example: Giving a Service Desk Manager Access to Incidents for an Organizational Unit

Example: Giving a Service Desk Analyst Access to Incidents Assigned to an Organizational Unit

Example: Giving Users in the Self-Service Portal Access to Submitted Incidents

Submitting a Service Request on Behalf of a Customer

Workflows

Example: Defining an Approval Block for the Service Request Business Object

Example: Using Task Status with the WaitForChild Workflow Block

Troubleshooting the WaitForChild Workflow Block

Example: Canceling a Workflow that is Awaiting Approval


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