Service Manager powered by HEAT
How do I ...
The following topics describe specific examples on how to use Ivanti Service Manager.
Access
•Logging In or Accessing Records Using URLs
Analytics
•Example: Creating a Multiple Series Chart Using Multiple Business Objects
Attachments
Business Objects
•Displaying Change Attachments in Incident Record
•Displaying Problem Attachments as a Separate Child Panel for Parent Incident
•Example: Enabling Cost Items in a Business Object
Business Rules
•Example: Updating Field Values in Related Business Objects
•Example: Updating Field Values in Related Business Objects
Calendar
Constants
•Working with Global Constants
Counters
•Example: Using a Counter Name in an Initialization Rule
Dashboards
Development Project
•Example: Migrating Request Offering Changes
•Service Manager powered by HEAT
•Example: Processing an Email Based on Incident Status
•Service Manager powered by HEAT
Escalations
•Example: Setting an Escalation Schedule by Priority
Expressions
•Service Manager powered by HEAT
Financial Management
•Example: Tracking Costs for an Incident
Forms
•Service Manager powered by HEAT
Hours of Operation
•Example: Setting Up Hours of Operation for Off Hours
Import and Export
•Example: Importing Configuration Item Relationships
•Service Manager powered by HEAT
•Service Manager powered by HEAT
Layouts
•Adding the ESX Business Object to the CI Layout
Lists
•Example: Highlighting Certain Incidents in a List
Log In
•Logging In or Accessing Records Using URLs
Localization
•Translating Quick Actions and Their Prompts
•Example: Translating Label Expressions
Pick Lists
•Example: Configuring a Pick List for a Request Offering
Portfolio and Project Management
•Getting Started with Portfolio and Project Management
Quick Actions
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Examples of Using Quick Actions
•Translating the Self Service Quick Action Templates
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Service Manager powered by HEAT
•Service Manager powered by HEAT
Reports
•Creating Reports and Report Templates
Related Objects
•Using Related Items and Object Matching
•Example: Hiding Related Items in Closed Status
Request Form Setup
•Service Manager powered by HEAT
Request Offerings
•Example: Using a Cascading Validation List
•Example: Using Multiple Currencies with a Single Service Catalog Offering
Search
•Service Manager powered by HEAT
•Service Manager powered by HEAT
Self Service Mobile Role
•Creating a Self Service Mobile Role
•Customizing the Self Service Mobile User Interface
Service Catalog
•Example: Enabling Cost Items in a Business Object
Social Board
•Creating a Record from the Social Board
•Service Manager powered by HEAT
Styles
•Example: Showing Fields in Different Colors Based on Value
•Example: Using the SelectorFormat Property to Change a Style on Hover
User Configurations
•Example: Giving Service Desk Analysts Access to Assigned Incidents
•Example: Giving a Service Desk Manager Access to Incidents for an Organizational Unit
•Example: Giving a Service Desk Analyst Access to Incidents Assigned to an Organizational Unit
•Example: Giving Users in the Self-Service Portal Access to Submitted Incidents
•Submitting a Service Request on Behalf of a Customer
Workflows
•Example: Defining an Approval Block for the Service Request Business Object
•Example: Using Task Status with the WaitForChild Workflow Block
•Troubleshooting the WaitForChild Workflow Block
•Example: Canceling a Workflow that is Awaiting Approval
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