Service Manager powered by HEAT

How do I ...

The following topics describe specific examples on how to use Ivanti Service Manager.

Access

•Logging In or Accessing Records Using URLs

•Security Examples

Analytics

•Example: Creating a Multiple Series Chart Using Multiple Business Objects

•Business Value Modeling

Attachments

•Limiting Attachment Size

Business Objects

•Displaying Change Attachments in Incident Record

•Displaying Problem Attachments as a Separate Child Panel for Parent Incident

•Example: Enabling Cost Items in a Business Object

Business Rules

•Example: Updating Field Values in Related Business Objects

•Example: Updating Field Values in Related Business Objects

Calendar

•Creating a Calendar

Constants

•Working with Global Constants

Counters

•Example: Using a Counter Name in an Initialization Rule

Dashboards

•Dashboard Examples

Development Project

•Example: Migrating Request Offering Changes

Email

•Service Manager powered by HEAT

•Example: Processing an Email Based on Incident Status

•Service Manager powered by HEAT

Escalations

•Example: Setting an Escalation Schedule by Priority

Expressions

•Service Manager powered by HEAT

Financial Management

•Example: Tracking Costs for an Incident

Forms

•Service Manager powered by HEAT

Hours of Operation

•Example: Setting Up Hours of Operation for Off Hours

Import and Export

•Example: Importing Configuration Item Relationships

•About the Run Program

•Service Manager powered by HEAT

•Service Manager powered by HEAT

Layouts

•Adding the ESX Business Object to the CI Layout

Lists

•Example: Highlighting Certain Incidents in a List

Log In

•Defining the Loading Message

•Logging In or Accessing Records Using URLs

Localization

•Translating Quick Actions and Their Prompts

•Example: Translating Label Expressions

Pick Lists

•Example: Configuring a Pick List for a Request Offering

Portfolio and Project Management

•Getting Started with Portfolio and Project Management

Quick Actions

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Examples of Using Quick Actions

•Translating the Self Service Quick Action Templates

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Service Manager powered by HEAT

•Service Manager powered by HEAT

Reports

•Creating Reports and Report Templates

•Viewing Reports

Related Objects

•Using Related Items and Object Matching

•Example: Hiding Related Items in Closed Status

Request Form Setup

•Service Manager powered by HEAT

Request Offerings

•Example: Using a Cascading Validation List

•Example: Using Multiple Currencies with a Single Service Catalog Offering

Search

•Search Examples

•Service Manager powered by HEAT

•Service Manager powered by HEAT

Self Service Mobile Role

•Creating a Self Service Mobile Role

•Customizing the Self Service Mobile User Interface

Service Catalog

•Example: Enabling Cost Items in a Business Object

Social Board

•Creating a Record from the Social Board

•Service Manager powered by HEAT

Styles

•Example: Showing Fields in Different Colors Based on Value

•Example: Using the SelectorFormat Property to Change a Style on Hover

User Configurations

•Example: Giving Service Desk Analysts Access to Assigned Incidents

•Example: Giving a Service Desk Manager Access to Incidents for an Organizational Unit

•Example: Giving a Service Desk Analyst Access to Incidents Assigned to an Organizational Unit

•Example: Giving Users in the Self-Service Portal Access to Submitted Incidents

•Submitting a Service Request on Behalf of a Customer

Workflows

•Example: Defining an Approval Block for the Service Request Business Object

•Example: Using Task Status with the WaitForChild Workflow Block

•Troubleshooting the WaitForChild Workflow Block

•Example: Canceling a Workflow that is Awaiting Approval